Terms of service

TERMS OF SERVICE

Last updated: December 5, 2025

Welcome to Peptiques. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. ACCEPTANCE OF TERMS

By using this website (shop.peptiques.com) and/or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return Policy. If you do not agree to these terms, you must not use this website or place any orders.

2. COMPANY INFORMATION

Peptiques LLC
Avenue Louise 231, Bruxelles
Belgique

Email: contact@peptiques.com Phone: +33 1 89 16 92 34

3. PRODUCTS

  • We sell dietary supplements designed to support lymphatic drainage and overall wellness
  • Product descriptions and images are for illustrative purposes only and are not contractual
  • Colors and packaging may vary slightly from what is shown on the website
  • Dietary supplements are NOT intended to diagnose, treat, cure, or prevent any disease
  • Results may vary from person to person
  • Products are not a substitute for a varied, balanced diet and healthy lifestyle

4. ELIGIBILITY

By placing an order, you confirm that:

  • You are at least 18 years old OR have parental/guardian consent
  • You have the legal capacity to enter into a binding contract
  • The information you provide is accurate, complete, and current
  • You are not using this site for any illegal or unauthorized purpose

5. ORDERS & PRICING

Order Process:

  • Adding products to your cart and completing checkout constitutes an offer to purchase
  • We reserve the right to accept or decline any order at our sole discretion
  • An order confirmation email does not constitute acceptance of your order
  • The contract is formed only when we dispatch your order

Pricing:

  • All prices are displayed in your local currency including applicable taxes
  • Prices are subject to change without notice
  • We are not responsible for pricing errors; if an error occurs, we may cancel your order and issue a full refund
  • Promotional offers are valid while supplies last and may be modified or discontinued at any time

6. PAYMENT

  • Payment is due in full at the time of purchase
  • We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other payment methods as displayed at checkout
  • All transactions are processed through secure, PCI-DSS compliant payment processors
  • By providing payment information, you represent that you are authorized to use the payment method
  • We reserve the right to refuse or cancel orders if fraud is suspected

7. SHIPPING & DELIVERY

IMPORTANT: CUSTOMER RESPONSIBILITY

You are SOLELY RESPONSIBLE for providing complete and accurate shipping information, including:

  • Full legal name
  • Complete street address (including apartment/unit number if applicable)
  • City, State/Province, ZIP/Postal Code
  • Country
  • Valid phone number
  • Valid email address

WE ARE NOT RESPONSIBLE FOR:

  • Orders shipped to incorrect or incomplete addresses provided by the customer
  • Delivery delays caused by incorrect address information
  • Packages returned to sender due to address errors
  • Lost or stolen packages after carrier marks them as "Delivered"

NO REFUNDS WILL BE ISSUED for orders that fail to deliver due to customer-provided address errors.

For full shipping details, please refer to our Shipping Policy.

8. 60-DAY MONEY-BACK GUARANTEE

We offer a 60-day money-back guarantee on our products. See our Return & Refund Policy for complete details and conditions.

Key Points:

  • Products may be returned even if opened/used
  • One refund per customer per lifetime
  • Original shipping costs are non-refundable
  • Return shipping is the customer's responsibility
  • Order number required for all refund requests

9. RIGHT OF WITHDRAWAL (EU CUSTOMERS)

In accordance with EU consumer protection laws, you have 14 days from receipt of your order to withdraw without giving any reason. Products must be returned in their original, unopened packaging in resalable condition. Return shipping costs are your responsibility.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Peptiques and its officers, directors, employees, and agents shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the products in question
  • We are not liable for any damages arising from:
    • Misuse of our products
    • Allergic reactions or adverse effects
    • Failure to follow product instructions
    • Use of products contrary to medical advice
    • Third-party actions or services
    • Circumstances beyond our reasonable control

11. DISCLAIMER OF WARRANTIES

  • Products are provided "AS IS" without warranties of any kind, express or implied
  • We do not warrant that products will meet your specific expectations or requirements
  • We do not guarantee specific results from using our products
  • Individual results vary and are not guaranteed

12. HEALTH DISCLAIMER

IMPORTANT:

  • Our products are dietary supplements, NOT medicines
  • They are not intended to diagnose, treat, cure, or prevent any disease
  • Consult a healthcare professional before use, especially if you:
    • Are pregnant or nursing
    • Have a medical condition
    • Are taking medications
    • Are under 18 years of age
  • Do not exceed recommended dosage
  • Discontinue use and consult a doctor if you experience adverse reactions

13. INTELLECTUAL PROPERTY

All content on this website—including but not limited to text, graphics, logos, images, videos, product descriptions, and software—is the exclusive property of Peptiques and is protected by copyright, trademark, and other intellectual property laws.

You may NOT:

  • Copy, reproduce, or distribute our content without written permission
  • Use our trademarks, logos, or brand name without authorization
  • Create derivative works based on our content
  • Use our content for commercial purposes

14. USER CONDUCT

You agree NOT to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Submit false or misleading information
  • Harass, abuse, or harm others
  • Violate any applicable laws or regulations
  • Engage in fraudulent activity
  • Abuse our return policy or promotions

We reserve the right to terminate your access and refuse service to anyone who violates these terms.

15. PRIVACY & DATA PROTECTION

Your personal data is collected and processed in accordance with our Privacy Policy and applicable data protection laws (including GDPR for EU residents). By using our website, you consent to such processing.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of these external sites.

17. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the new terms.

18. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Peptiques regarding your use of our website and purchase of our products.

20. GOVERNING LAW & DISPUTES

These Terms shall be governed by and construed in accordance with the laws of France. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.

For EU consumers: You may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

21. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, strikes, government actions, supply chain disruptions, or carrier delays.

22. CONTACT US

For any questions about these Terms of Service:

Peptiques LLC
Avenue Louise 231, Bruxelles
Belgique

📧 Email: contact@peptiques.com 📞 Phone: +33 1 89 16 92 34

Response time: 24-48 hours (business days)

By using our website and placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.