Your order, every step of the way.
Enter the tracking number from your shipping confirmation email to see the latest delivery updates for your Peptiques® order.
Track your package
Your tracking number is in the email sent when your order shipped.
Tracking number
Can't find the email? Search your inbox for your Peptiques® shipping confirmation, then copy the tracking number shown there.
Once you order, here’s what happens next.
Your tracking page should do more than return a carrier link. It should tell you what each update means, what is normal, and when you actually need to take action.
We’ve got your order.
Your Peptiques® order is in our system and moving into preparation. Most orders are processed within 1 to 2 business days, Monday to Friday, excluding holidays.
Your package has a tracking number.
As soon as your order ships, we send the carrier name, tracking number and tracking link to your email.
Your Peptiques® is on the move.
Carrier scans will show the package moving through their network. Delivery estimates can shift because of weather, customs, holidays or carrier delays.
Your order has reached its destination.
Carrier scans will show the package moving through their network. Delivery estimates can shift because of weather, customs, holidays or carrier delays.
Choose your destination for the delivery window Peptiques currently publishes. Every order ships from our US warehouse within 1 to 2 business days; the windows below start after that and are estimates, not guaranteed arrival dates.
How long should the journey take?
United States
2 to 4 business days
Typical delivery window after processing for domestic U.S. orders.
Canada
5 to 10 business days
Typical delivery window after processing for Canadian orders.
Europe
7 to 14 business days
Typical delivery window after processing for European orders.
Australia / NZ
10 to 18 business days
Typical delivery window after processing for Australia and New Zealand orders.
Rest of World
10 to 21 business days
Typical delivery window after processing for other international destinations.
Carrier delays, customs processing, weather, holidays and other outside events can extend delivery time.
Send us the details that help us help you faster.
If the tracking guide above doesn't solve it, contact Peptiques® support. Include the information below so the team can investigate your shipment without another round of questions.
Typical response time: 8 to 10 hours
Frequently Asked Questions
The questions we get most about deliveries.
Orders ship from our US warehouse within 1 to 2 business days. US delivery then takes 2 to 4 business days. The windows for other destinations are listed above.
Tracking can take 24 to 48 hours to update after the shipping confirmation. If nothing shows after 3 business days, email contact@peptiques.com with your order number and we will check with the carrier.
Check with neighbours, your building’s mail room and the carrier’s delivery photo first. If it is still missing after 48 hours, email us with your order number and we will open a carrier investigation and sort it out with you.
If the order has not shipped yet, email contact@peptiques.com right away with the new address and we will update it. Once a package has shipped we cannot redirect it.
