How can we help?
Questions about your order, subscription, or Peptiques®? Find the answer you need or connect directly with our support team.
Track your order
Waiting on your Peptiques® order?
Enter your order number or tracking code below to check the latest delivery status. You can find these details in your order confirmation or shipping email.
Track Your Order
Reach Our Team
Need a hand with something you couldn't find below? Send us a message and our support team will help point you in the right direction.
Give Us a Call
Prefer to speak with someone? Our support team is available 7 days a week between 8 AM–9 PM.
Send Us a Message
We'll get back to you via email, usually within 24 hours.
Customer support
Contact Customer Support
You can also reach the Peptiques® Customer Support team by text message.
By texting Peptiques Customer Support at (203) 516-7743, or by providing your phone number during a customer support interaction, you consent to receive text messages from Peptiques related to your inquiry, account, order, or subscription.
- Messages are used for customer care and transactional purposes only, including support replies, order and shipping updates, billing assistance, subscription support, and account confirmations.
- Message frequency varies depending on your inquiry.
- Message and data rates may apply.
- Reply STOP at any time to opt out.
- Reply HELP for assistance.
- Your phone number and consent will not be shared with third parties for marketing purposes.
- See our Privacy Policy and Terms of Service for additional information.
Subscription & Account
You can manage or cancel your subscription through the subscription management page associated with your account. If you're unable to access it, contact our support team and we'll help you with the next steps.
Almost always this is an active subscription rather than an unauthorized charge — subscription orders renew automatically on the cadence you selected at checkout, and each one is confirmed by email. Open Manage Subscription to see your upcoming renewal date, or search your inbox for your original order confirmation. If you still don't recognize the order, contact our support team with the charge date and the last four digits of the card and we'll investigate right away.
The most common cause is signing in with a different email than the one used at checkout — your subscription lives under the original email address. Try logging in with that address first. If it still doesn't appear, contact support with your full name, the email used at purchase, the charge date, and the last four digits of the card. We'll locate the subscription, stop future renewals, and confirm by email.
Open the Manage Subscription page from your account. From there you can review your upcoming order and update the delivery details associated with it. Make any changes before your next renewal so they apply to the upcoming shipment rather than the one after. If a change won't save in the portal, contact support before the order enters fulfilment and we'll update it manually.
If you're still stocked up, you can push your next delivery back instead of cancelling. Open Manage Subscription and choose your upcoming order to skip or reschedule it — your subscription pricing stays intact and deliveries resume automatically afterwards. Skips need to be made before the order is created, so it's best to do it a few days ahead of your renewal date. Not seeing the option? Message support and we'll skip it for you.
Order & Shipping
Once your order has been processed and shipped, we'll send a shipping confirmation email with your tracking information.
Orders are typically processed within 1-2 business days. Estimated delivery is 3-7 business days in the United States, 5-10 business days in Canada, 5-12 business days in Europe, 7-14 business days in Australia/New Zealand, and 7-21 business days for other international destinations. Delivery estimates can vary due to carriers, customs, weather, and peak periods.
Once your order ships, you will receive a shipping confirmation email with the carrier, tracking number, and tracking link. You can also use the Track Your Order page on the Peptiques website. Please allow 24-48 hours after shipment for tracking scans to begin updating
Contact us as soon as possible and we'll do everything we can. Because orders move into processing quickly (usually within 1–2 business days), changes and cancellations can't be guaranteed once fulfilment has started. If your order has already shipped, you're still protected by our 60-day money-back guarantee — reach out and our team will walk you through the return.
Yes. Peptiques® ships to the United States, Canada, Europe, Australia and New Zealand, and many other international destinations. We also deliver to P.O. Boxes and APO/FPO/DPO military addresses where carrier services allow. International orders may be subject to duties, taxes, or customs fees charged by your local authorities — these are set by your country, not by Peptiques®, and are the responsibility of the recipient.
Contact Peptiques as soon as possible if you entered the wrong address. Address changes cannot be guaranteed once an order has entered processing or has shipped. Always double-check your street address, apartment or unit number, postal code, phone number, and email before completing checkout.
Product & Safety
The most important factor is consistency. Peptiques can be taken with a meal at the time of day that best fits your routine. If you are new to Haritaki or sensitive to botanicals, choose a time when you can pay attention to how your body responds.
We recommend taking Peptiques® with a meal and water, as directed on the label. Taking botanicals with food is gentler on the stomach and makes the habit easier to keep. If you have a sensitive digestive system, taking it with your largest meal of the day is the most comfortable option. If you experience any discomfort, stop use and speak with a qualified healthcare professional.
If you are pregnant or breastfeeding, under 18, preparing for surgery, taking prescription medication, or managing a medical condition, consult a qualified healthcare professional before use. Stop using the product and seek medical advice if you experience an unexpected reaction.
Store your pouch in a cool, dry place away from direct sunlight and humidity, and keep it tightly sealed between uses — bathroom cabinets and windowsills are the two spots to avoid. Refrigeration isn't required. Keep out of reach of children. Always check the storage directions and best-before date printed on your pouch.
The serving size is 2 capsules per day, providing 1,000 mg of Haritaki per serving. Take them preferably with a meal and water, following the directions on your product label. Do not exceed the recommended serving unless a qualified healthcare professional advises you to do so.
If you take prescription medication, manage a health condition, or use several supplements, speak with a doctor or pharmacist before adding Haritaki to your routine. A healthcare professional can review your medications and personal health history for potential interactions.
Peptiques® is formulated for adults and is not intended for anyone under 18. If you're considering a botanical supplement for a child or teenager, that decision should be made with their pediatrician or another qualified healthcare professional. As with all supplements, keep the product out of reach of children.
There is no single guaranteed timeline. Responses to botanical supplements vary based on the individual, diet, routine, and consistency of use. Some people notice changes in how they feel sooner than others, while others may need several weeks of consistent use before deciding whether the product fits their routine.
Quality & ingredients
Once your order has been processed and shipped, we'll send a shipping confirmation email with your tracking information.
Peptiques identifies its Haritaki capsules as 100% vegan, non-GMO, and gluten-free. The current quality information also states that the product is made without aluminum.
Peptiques describes its Haritaki as sourced from the Himalayan region and emphasizes careful sourcing and processing. For the most current sourcing details, refer to the product page and Quality & Certifications page for the exact batch or formula you are purchasing.
Peptiques® Haritaki is produced through manufacturing partners that follow recognized dietary-supplement quality standards, in an FDA-registered, GMP-certified facility with documented quality control and batch-level traceability. The raw Haritaki itself is sourced from the Himalayan region. Full manufacturing details are listed on our Quality & Certifications page.
Dietary supplements are not FDA-approved before they are sold in the same way as prescription drugs. Peptiques states that its manufacturing facility is FDA-registered. Facility registration is a manufacturing and regulatory status; it should not be described as FDA approval of the product itself.
Visit the Peptiques Quality & Certifications page for the latest manufacturing standards, independent testing information, and available lab documentation. If a specific Eurofins report or Certificate of Analysis is published for your batch, link it directly from this FAQ so customers can verify the results themselves.
Returns & pricing
Please review our Refund Policy for the complete eligibility requirements, timeframes, and instructions associated with returns and refunds.
Peptiques' published refund policy provides a 60-day money-back guarantee for qualifying purchases made directly from the official website. To request a refund, contact contact@peptiques.com with your order number and follow the return instructions provided by the support team. Eligibility, shipping deductions, and other conditions are governed by the current Refund Policy.
Promotional offers on social media are often tied to a specific landing page, bundle size, or limited-time campaign — multi-pouch bundles and subscription offers carry a lower per-unit price than a single one-time purchase, which is usually where the difference comes from. The price you'll pay is always shown in full before you complete checkout. If you saw an offer you can't find on the site, send us a screenshot and we'll point you to it or honor it where we can.
We accept all major credit and debit cards, along with the express checkout options shown at payment. Every transaction is processed through a secure, encrypted checkout — we never store your full card details on our servers. If a payment is declined, it's usually a billing-address mismatch or a bank security hold; contact your bank first, then reach out to us if it still won't go through.
